Last Updated: September 7, 2025

At That Hair Ltd., we are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing your order.

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Shipping Locations

• We currently ship only within the United Kingdom.

• International shipping is not available at this time.

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Processing & Delivery Times

• All orders are processed and dispatched within 10 working days (Monday–Friday, excluding holidays).

• You will receive an email with tracking information once your order has been shipped.

• Delivery times may vary depending on the courier and your location within the UK.

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Shipping Fees

• A flat-rate shipping fee of £10 is applied to all orders.

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Order Accuracy

Please ensure your shipping address and contact details are entered correctly at checkout. We are not responsible for delays, misdeliveries, or lost packages due to incorrect information provided by the customer.

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Order Tracking

• Once dispatched, your order will include a tracking number.

• You can use this number to monitor the progress of your delivery.

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Responsibility After Dispatch

• Once your order has been handed to the courier, That Hair Ltd. is not responsible for delays caused by the courier, missed delivery attempts, or circumstances beyond our control (such as postal strikes, severe weather, or customs delays).

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Damaged or Missing Items

• If your order arrives damaged or an item is missing, you must notify us at info.thathair@gmail.com within 48 hours of receiving your order.

• Please provide your order number and photos of the packaging/product. Claims made after 48 hours cannot be accepted.

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Final Sale Reminder

• Please note that all sales are final. We do not accept returns, exchanges, or cancellations.

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📧 For any shipping-related questions, contact us at: info.thathair@gmail.com